Shipping policy
At Caspies, we do our best to ship orders quickly and keep shipping simple and affordable.
Order Processing Time
Orders placed Monday to Friday will be shipped out the next business day.
Orders placed on weekends or holidays will be shipped out on the first available business day.
Shipping Within Canada
All Canadian orders are shipped by regular Canada Post mail.
Regular mail does not include tracking. Once your order has been mailed, tracking updates will not be available.
Shipping to the United States
All U.S. orders are shipped by regular USPS mail.
Regular mail does not include tracking. Once your order has been mailed, tracking updates will not be available.
Estimated Delivery Times
Delivery times may vary depending on the destination and postal service delays.
Estimated delivery times are:
Canada: approximately 3–10 business days
United States: approximately 5–15 business days
These timeframes are estimates only and are not guaranteed.
No Tracking
To keep shipping costs affordable, Caspies are shipped by regular mail without tracking.
If you require tracked shipping, please contact us before placing your order to see if a tracked shipping option is available.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before completing your order.
Caspies is not responsible for orders sent to an incorrect or incomplete address provided at checkout. If an order is returned to us due to an incorrect address, the customer may be responsible for any additional shipping costs to resend the order.
Delayed or Missing Orders
Postal delays can occasionally happen and are outside of our control.
If your order has not arrived after 20 business days from the shipping date, please contact us and we will do our best to help review the situation.
Customs, Duties, and Import Fees
For U.S. orders, Caspies prepays any known duties, taxes, or import-related fees before the order is shipped.
In rare cases, additional charges may still be applied by customs, postal services, or other carriers after shipment. These charges are uncommon, but if they do occur, they are outside of our control and are the responsibility of the customer.
Contact Us
If you have any questions about shipping, please contact us at:
